Frequently asked questions
Clear answers about KeenGig.
Questions about calculations, privacy, membership, Early Access, and account management.
What is KeenGig?
KeenGig is a decision-support service for gig workers. Its tools help estimate earnings, time, distance, vehicle costs, expenses, and related business information. KeenGig is not a gig platform or employer.
Is KeenGig financial, tax, or legal advice?
No. Calculations and reports are estimates based on inputs and assumptions. Review important decisions yourself and consult a qualified professional when needed.
Does KeenGig decide whether I should accept an offer?
No. KeenGig provides estimates and comparisons. You remain responsible for checking the information and deciding whether an offer makes sense for you.
What information does KeenGig collect?
It depends on the feature. Account information, saved preferences, private business records, disclosed Live Calculator information, billing status, communications, and ordinary technical or security logs may be collected. See the Privacy Policy for details.
Does KeenGig sell my identifiable information?
No. KeenGig states that it does not sell or rent identifiable private account information to data brokers, advertisers, gig platforms, or other third parties.
What is aggregate analytics?
It is information combined across users to identify broader patterns such as market pay, distance, time, and operating-cost trends. KeenGig separates analytics from direct account identifiers and uses safeguards such as grouping and suppression before public reporting.
Are Live Offer Calculator inputs saved?
KeenGig does not intentionally save those inputs as account records or analytics contributions. Ordinary server and security logs may still contain technical request information.
What does KeenGig Plus include?
KeenGig is currently providing the Plus-level account tools free during public beta. Create and verify an account to use the current tools. No credit card is required for beta access.
How does Founder pricing work?
The first 500 subscribers to begin a paid KeenGig Plus membership receive Founder status and a guaranteed $3 per month base membership price, plus applicable taxes, for the life of the KeenGig product. Founder status is permanently forfeited if the qualifying account is deleted, receives a site-wide KeenGig ban, or remains without an active paid subscription for 180 consecutive days. A forum-only restriction does not by itself forfeit Founder status.
What happens after the first 500 Founder subscribers?
Eligible subscribers who join while Early Access remains open pay $3 per month, plus applicable taxes, for their first 12 monthly billing periods. Beginning with the thirteenth monthly billing period, the subscription automatically renews at $5 per month, plus applicable taxes. After Early Access enrollment closes, new subscriptions cost $5 per month.
What happens if I cancel Early Access?
Canceling does not pause or restart the original 12-month promotional period. If paid access resumes before 90 consecutive unsubscribed days have elapsed, only the remaining part of the original promotional period may still qualify for $3 per month. After 90 consecutive unsubscribed days, any remaining Early Access pricing is permanently forfeited.
How do I cancel a membership?
Use the cancellation option provided in account or membership settings. If it is unavailable, email billing@keengig.com from the address associated with the account. Cancellation stops future renewals and normally takes effect at the end of the current paid period.
What happens when I delete my account?
Deletion ends access and starts the process described in the Privacy Policy. KeenGig intends to delete or deidentify identifiable private account data within 180 days after a valid request, subject to stated legal, security, transaction, dispute, and backup exceptions. Deidentified aggregate information may remain.
How do I report a security problem?
Email security@keengig.com promptly. Do not include passwords, full payment-card numbers, or unnecessary sensitive information.
How can I contact support?
Email support@keengig.com. For billing use billing@keengig.com; for privacy use privacy@keengig.com.