Legal

Terms of Service

Part of KeenGig's public disclosure library.

Terms of Service KEENGIG • SMARTER DECISIONS FOR GIG WORKERS ----------------------------------------------------------------------- EFFECTIVE DATE September 6, 2026 ----------------------------------- ----------------------------------- CONTACT support@keengig.com ----------------------------------------------------------------------- These Terms of Service (the “Terms”) are a binding agreement between you and KeenGig LLC (“KeenGig LLC,” “we,” “us,” or “our”). KeenGig LLC operates the KeenGig software, keengig.com, and related websites, web applications, mobile or progressive web applications, calculators, reports, content, and services that link to these Terms (collectively, the “Service”). Please read these Terms carefully. By accessing the Service, creating an account, or purchasing a subscription, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. 1. Eligibility and authority You must be at least 18 years old and legally capable of entering into a contract to use the Service. By using the Service, you represent that you satisfy these requirements. If you use the Service for a company or other organization, you represent that you have authority to bind that organization. In that case, “you” includes the organization. 2. What KeenGig provides KeenGig provides informational tools designed to help gig workers estimate, organize, and understand potential earnings, mileage, time, vehicle costs, expenses, offer activity, and related information. Features may include a public offer calculator, subscription-only calculators, saved preferences, offer logs, income and expense tracking, reports, charts, and aggregate market information. The Service is a decision-support tool only. KeenGig is not a gig platform, employer, employment agency, tax preparer, accountant, attorney, financial adviser, insurer, vehicle professional, or government agency. KeenGig does not offer, assign, control, accept, reject, or complete gig work on your behalf. 3. Estimates and important disclaimers Calculations, classifications, projections, comparisons, market information, reports, and recommendations produced by the Service are estimates. They may be incomplete, delayed, inaccurate, or based on assumptions, user-entered information, generalized formulas, or limited data. Your actual pay, expenses, taxes, mileage, driving time, vehicle wear, insurance obligations, legal status, and business results may differ materially. You are solely responsible for checking inputs and outputs and for deciding whether to accept, decline, or complete any offer. Nothing in the Service is tax, legal, financial, accounting, insurance, employment, safety, or vehicle-maintenance advice. Consult an appropriately qualified professional when advice is needed. Do not use the Service while driving or in any way that distracts you from safe operation of a vehicle. 4. Accounts and security Some features require an account. You agree to provide accurate information, maintain only accounts you are authorized to use, keep your login credentials confidential, and promptly update information that becomes inaccurate. You are responsible for activity under your account unless caused by KeenGig LLC’s breach of its obligations. Notify security@keengig.com promptly if you suspect unauthorized access. We may require reasonable verification before restoring access or processing sensitive requests. You may not sell, transfer, share, or sublicense your account or use another person’s account without authorization. 5. Free and paid features KeenGig may offer features without charge and may reserve other features for paid memberships, including KeenGig Plus. Available features, usage limits, and eligibility may vary and will be described in the Service. Free, trial, beta, promotional, development, or Early Access features may be changed, limited, suspended, or discontinued. Development or test access does not create a paid subscription and has no cash value. Public beta access. KeenGig may temporarily provide account features that are normally reserved for paid memberships without charge during a public beta. While public beta free access is active, creating or using an account does not by itself create a paid subscription, require a payment method, or authorize future charges. If KeenGig later introduces or resumes paid access for those features, users who are not already in an active paid subscription must affirmatively choose a paid plan before recurring charges begin. Existing paid subscriptions remain governed by their billing and cancellation terms unless separately changed or canceled. 6. Subscriptions, billing, and cancellation Paid memberships renew automatically each month until canceled. Before purchase, KeenGig LLC will display the price, monthly billing frequency, material subscription terms, and any applicable promotional or Early Access conditions. By submitting payment information and completing checkout, you expressly authorize recurring monthly charges, plus applicable taxes, to your selected payment method. The renewal date may shift in limited circumstances under the payment provider's rules, including when a month does not contain the original billing day. Payments are processed by third-party payment providers such as Stripe. KeenGig LLC does not need to receive or store your complete payment-card number. Your payment provider’s terms and privacy practices also apply to its services. You may cancel through the account or membership settings made available in the Service. If self-service cancellation is unavailable, email billing@keengig.com from the address associated with your account. Cancellation stops future renewals and normally takes effect at the end of the current paid billing period; access continues until then unless law requires otherwise. Except where required by law or expressly stated at checkout, payments are nonrefundable and KeenGig LLC does not provide prorated refunds or credits for partially used periods. If a charge fails, we may retry it, request an updated payment method, restrict paid features, or end the subscription. 7. Early Access pricing KeenGig LLC offers monthly paid memberships under the Founder, Early Access, and standard pricing terms described below. Founder accounts. The first 500 subscribers to begin a paid KeenGig Plus membership will receive Founder status. Founder accounts receive a guaranteed base membership price of $3 per month, plus applicable taxes, for the life of the KeenGig product while Founder eligibility remains in effect. The Founder guarantee applies to the membership price itself; applicable taxes may change. Founder status belongs to the qualifying account and cannot be transferred. Founder status and pricing are permanently forfeited if the qualifying account is deleted, receives a site-wide KeenGig ban, or remains without an active paid subscription for 180 consecutive days. Scheduling a cancellation does not begin that period while paid access remains active. Resuming paid access before 180 consecutive unsubscribed days have elapsed preserves Founder eligibility. A forum-only restriction, suspension, or ban does not by itself forfeit Founder status. Creating a new account will not restore forfeited status. Each allocated Founder position permanently counts toward the first 500 and is not reassigned. Early Access accounts. After all 500 Founder positions have been allocated, eligible subscribers who join while Early Access enrollment remains open receive a base price of $3 per month, plus applicable taxes, for the first 12 monthly billing periods beginning when the qualifying paid subscription starts. Beginning with the thirteenth monthly billing period, membership automatically renews at the standard base price of $5 per month, plus applicable taxes. Canceling does not pause or restart the 12-month Early Access period. Scheduling a cancellation does not begin a lapse while paid access remains active. If paid access resumes before 90 consecutive unsubscribed days have elapsed and before the original promotional period ends, only the remaining portion of the original period may receive the $3 monthly price. Early Access pricing and any remaining promotional period are permanently forfeited after 90 consecutive days without an active paid subscription, if the account is deleted, or if the account receives a site-wide KeenGig ban. A replacement account is treated as a new account and receives only the pricing and availability offered at that time. KeenGig LLC reserves the right to stop accepting new Early Access signups at any time. After Early Access enrollment closes, new memberships cost $5 per month, plus applicable taxes. Ending enrollment will not shorten an existing Founder price guarantee or an existing Early Access member's original 12-month promotional period. Checkout terms control the price and billing commitment displayed at purchase. KeenGig LLC will provide notice of the scheduled transition or any other applicable price increase as required by law, and a member may cancel before the higher price takes effect. 8. Your information and content You retain ownership of information and content you submit to the Service, including account settings, preferences, vehicle and expense information, offer details, and records (“User Content”). You grant KeenGig LLC a nonexclusive, worldwide, royalty-free license to host, copy, process, transmit, display to you, and otherwise use User Content only as reasonably necessary to operate, secure, maintain, support, and improve the Service and to comply with law. You represent that you have the rights needed to provide User Content and that doing so does not violate law or another person’s rights. Do not submit confidential information belonging to a gig platform, customer, merchant, or other third party unless you are authorized to do so. 8A. Community content and moderation Forum threads, replies, reports, and other community submissions are User Content. You grant KeenGig LLC a nonexclusive, worldwide, royalty-free license to host, copy, format, moderate, preserve, and display community submissions to other users as reasonably necessary to operate and protect the Community. Community content reflects the views and experiences of individual members. Unless content is expressly labeled “Official KeenGig,” it is not an official KeenGig statement, and KeenGig does not necessarily endorse, verify, or guarantee its accuracy. Community participation is governed by the Community Guidelines, which are incorporated into these Terms. Reading the Community requires an account. Creating threads and replies ordinarily requires an eligible account with current feature access, acceptance of the current Community Guidelines, and unrestricted forum access. During a public beta, KeenGig may provide that writing access without a paid membership. KeenGig LLC may remove content, issue warnings, restrict writing, suspend forum access, or permanently ban forum access as described in the Community Guidelines. Forum enforcement does not automatically cancel a paid subscription or remove access to non-community tools, although fraud, security threats, or misuse of the wider Service may result in account-level action. Community replies are public within the forum. The Service does not provide private member-to-member messaging. When an account is deleted, KeenGig LLC may preserve public discussion structure and replace the author identity with a generic deleted-member label, subject to applicable law and the Privacy Policy. 9. Aggregate analytics and deidentified information As described in the Privacy Policy and in-service notices, KeenGig LLC may derive statistical, aggregated, or deidentified information from calculator inputs, offer activity, and other permitted data. KeenGig LLC may use and retain that derived information to operate and improve the Service, measure trends, develop benchmarks, detect misuse, conduct research, and create public or commercial reports. KeenGig LLC will not intentionally present aggregate reports as identifying you. Once information has been aggregated or deidentified so that it is no longer reasonably linked to you, it is not User Content and KeenGig LLC may retain and use it indefinitely, subject to applicable law. KeenGig LLC will not attempt to reidentify deidentified information except to test or improve deidentification, protect security, or comply with law. 10. Privacy Our Privacy Policy explains what personal information we collect, how we use and disclose it, how long we retain it, and the choices available to you. The Privacy Policy is incorporated into these Terms by reference. If these Terms conflict with the Privacy Policy about the handling of personal information, the Privacy Policy controls for that issue. Account deletion and data deletion are not always identical. Deleting an account ends access and triggers the deletion process described in the Privacy Policy. KeenGig LLC intends to delete identifiable private account data within 180 days after a valid deletion request, subject to the exceptions stated in the Privacy Policy and applicable law. Aggregated or deidentified information may be retained as described above. 11. Acceptable use You may use the Service only for lawful purposes and in accordance with these Terms. You may not: (a) access or use the Service fraudulently or without authorization; (b) interfere with, overload, damage, or circumvent security or access controls; (c) introduce malware or harmful code; (d) scrape, crawl, harvest, or use automated means to access the Service except with our written permission or as allowed by a public robots.txt file; (e) reverse engineer or attempt to discover nonpublic source code except where law prohibits that restriction; (f) impersonate another person or misrepresent affiliation; (g) violate privacy, intellectual-property, consumer-protection, employment, tax, or other laws; (h) use the Service to monitor or profile a person without lawful authorization; or (i) use outputs to make misleading claims about KeenGig, a market, a platform, or another person. You may not use the Service or its data to train, benchmark, or develop a competing commercial model, dataset, calculator, or service without our written permission, except to the extent applicable law gives you a nonwaivable right to do so. 12. KeenGig intellectual property The Service, including its software, design, branding, text, graphics, formulas as expressed in the Service, compilations, reports, and other materials supplied by KeenGig LLC, is owned by or licensed to KeenGig LLC and is protected by intellectual-property and other laws. Subject to these Terms, KeenGig LLC grants you a limited, personal, nonexclusive, nontransferable, revocable license to use the Service for your own lawful gig-work and personal business-management purposes. No ownership rights are transferred. You may print or export reports made available for that purpose, but you may not remove notices or resell, republish, or systematically redistribute the Service or its datasets without written permission. Names and logos of third-party gig platforms, payment providers, and other services belong to their respective owners. Their appearance does not imply sponsorship, affiliation, or endorsement. 13. Feedback If you voluntarily submit ideas, suggestions, or feedback about KeenGig, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate it without restriction or compensation. This does not transfer ownership of your User Content or personal information. 14. Third-party services and links The Service may rely on or link to third-party services, websites, data, or software. KeenGig LLC does not control and is not responsible for third-party services, their availability, accuracy, security, or practices. Your use of them may be governed by separate terms. 15. Changes, availability, and beta features We may update, add, remove, suspend, or discontinue features to improve the Service, address security or legal needs, respond to third-party changes, or manage the business. We do not promise that any feature, integration, report, or data source will always be available. Features labeled beta, preview, experimental, Early Access, or similar may be incomplete, change frequently, and contain errors. They are provided for evaluation and may receive reduced support. We will not use this section to avoid an applicable Founder lifetime price guarantee or 12-month Early Access price commitment stated in Section 7. 16. Suspension and termination You may stop using the Service at any time and may request account deletion as described in the Privacy Policy. Subscription cancellation is governed by Section 6. We may restrict, suspend, or terminate access if we reasonably believe you violated these Terms, created risk or harm, failed to pay, used the Service fraudulently, or if restriction is reasonably necessary for security or legal compliance. When practical, we will provide notice and an opportunity to cure. We may terminate the Service generally with reasonable notice when practical. After termination, your license to use the Service ends. Provisions that by their nature should survive will survive, including payment obligations, ownership, aggregate-data rights, disclaimers, liability limitations, indemnity, disputes, and general terms. 17. Disclaimer of warranties TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” KEENGIG DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND RESULTS. KEENGIG DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR A PARTICULAR OFFER, MARKET, TAX POSITION, VEHICLE, OR BUSINESS DECISION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. 18. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEENGIG LLC AND ITS MEMBERS, MANAGERS, AFFILIATES, SERVICE PROVIDERS, LICENSORS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, BUSINESS, OPPORTUNITIES, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF KEENGIG AND THE PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO KEENGIG DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US $100. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED. Your rights under applicable consumer-protection law remain unaffected. 19. Indemnification To the extent permitted by law, you agree to defend, indemnify, and hold harmless KeenGig LLC and its members, managers, affiliates, service providers, licensors, and representatives from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable legal fees arising from your unlawful use of the Service, your User Content, or your material violation of these Terms or another person’s rights. This obligation does not apply to the extent a claim results from KeenGig’s own negligence, willful misconduct, or violation of law. 20. Governing law and disputes These Terms and disputes arising from them or the Service are governed by the laws of the State of Vermont, without regard to conflict-of-law rules, except that the Federal Arbitration Act applies if the parties later enter a separate written arbitration agreement. These Terms do not require arbitration. Before filing a lawsuit, you and KeenGig LLC agree to make a good-faith effort for at least 30 days to resolve the dispute informally. Send a written notice describing the dispute and requested resolution to support@keengig.com. KeenGig LLC will send notices to the email associated with your account. Either party may seek urgent injunctive relief without waiting 30 days when necessary to prevent immediate harm. Unless applicable law requires a different forum, any court proceeding must be brought in a state or federal court with jurisdiction in Vermont, and each party consents to personal jurisdiction there. You may bring an eligible claim in small-claims court. Nothing in this section prevents you from contacting a regulator or law-enforcement agency or exercising nonwaivable consumer rights. 21. Changes to these Terms We may update these Terms. If a change is material, we will provide reasonable advance notice through the Service, by email, or by another appropriate method. The notice will state when the revised Terms take effect. Your continued use after the effective date constitutes acceptance, but changes do not retroactively alter an existing dispute. If you do not agree, you must stop using the Service and cancel any subscription before the revised Terms take effect. 22. Electronic communications You consent to receive transactional communications electronically, including account, security, billing, subscription, policy, and legal notices. You may withdraw consent to optional marketing communications without affecting transactional messages. Keep your email address current. Electronic notices satisfy any legal requirement that communications be in writing, to the extent permitted by law. 23. General terms These Terms, the Privacy Policy, and any checkout terms or feature-specific terms presented to you form the entire agreement about the Service. If feature-specific terms conflict with these Terms, the feature-specific terms control for that feature; checkout terms control the price and billing commitment shown at purchase. If any provision is unenforceable, it will be modified only as much as necessary and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. KeenGig LLC may assign them as part of a reorganization, financing, sale, transfer of the Service, or formation or succession of a business entity, provided the assignee assumes the applicable obligations. Neither party is liable for delay or failure caused by events beyond reasonable control, except for payment obligations already due. Headings are for convenience only. “Including” means “including without limitation.” 24. Contact Questions about these Terms or the Service may be sent to support@keengig.com. Billing questions may be sent to billing@keengig.com; privacy questions to privacy@keengig.com; and suspected security issues to security@keengig.com.